Tools for Modern Commerce - Dixa

Company profile: Dixa

Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship™. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than ticketing for the business. In February of 2021, the company acquired the Australian knowledge platform start-up Elevio to empower agents as well as customers with AI-optimized knowledge base and contextual experiences. Dixa has expanded globally within the first years since launch and now has offices in Copenhagen, London, New York, Berlin, Kyiv, Tel Aviv, and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and, most recently, General Atlantic.

Speaker information:
Devin Poole, Senior Director

Devin has spent 15 years researching and advising customer service and experience leaders around the globe. He has worked with companies across numerous industries and is a thought-leader and expert in the focus areas of customer loyalty, engagement channel strategy, digital service experience, and customer service talent management. Prior to joining Dixa, he was a Senior Director & Analyst at Gartner (previously CEB).  During his time there he helped organizations to build and implement the Effortless Experience™ framework.