Virtual Trend Tour - Tools for Modern Commerce

Date: Thursday, March 10th 2022 (Time CET)

Company profile: Dixa

Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship™. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than ticketing for the business. In February of 2021, the company acquired the Australian knowledge platform start-up Elevio to empower agents as well as customers with AI-optimized knowledge base and contextual experiences. Dixa has expanded globally within the first years since launch and now has offices in Copenhagen, London, New York, Berlin, Kyiv, Tel Aviv, and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and, most recently, General Atlantic.

Speaker information:
Devin Poole, Senior Director

Devin has spent 15 years researching and advising customer service and experience leaders around the globe. He has worked with companies across numerous industries and is a thought-leader and expert in the focus areas of customer loyalty, engagement channel strategy, digital service experience, and customer service talent management. Prior to joining Dixa, he was a Senior Director & Analyst at Gartner (previously CEB).  During his time there he helped organizations to build and implement the Effortless Experience™ framework.

Company profile: AMAZD GmbH

AMAZD is a personal conversational storefront solution that combines the same interactive 1-1 service available from an in-store experience, with the convenience of online shopping. Often customers have to spend time on tedious research, sifting through incomplete product information to then be faced with the sheer agony of choice. That’s why AMAZD is committed to helping customers make better high-consideration purchase decisions with free personalized advice. While at the same time enabling retailers to increase direct customer engagement, transactions, and customer loyalty. AMAZD does this by virtually connecting customers with real human product experts via a powerful app, giving businesses the power to transform the customer journey into a highly engaging and personalized conversation via text, chat, or video - with unlimited up and cross selling opportunities.

Speaker information:
Dominik Unützer

Dominik is an entrepreneur and Co-CEO of AMAZD, which he co-founded with Fabian Furtmeier in fall 2020. Dominik started his career as a consultant at Bain & Company, where he worked in Private Equity for a couple of years before he moved into the start-up world. In 2014, together with Rocket Internet he founded the quick commerce grocery delivery start-up ShopWings in Germany and Australia. After that Dominik stayed in FoodTech and joined HelloFresh. First he worked as COO in Australia before he moved back to Berlin, where he became COO International. Dominik was in charge of all international markets in Europe, Canada and Australia and supported best practice sharing between markets and leveraging synergies to drive profitability and operational excellence to prepare HelloFresh’s IPO in October 2017. After HelloFresh, Dominik worked as Partner for the VC firm Global Founders Capital. Besides AMAZD, Dominik is a business angel and advisor for a couple of international start-ups.

Company profile: Spryker Systems GmbH

Spryker Systems GmbH is a privately held technology company headquartered in Berlin, Germany and New York, USA. Founded in 2014, Spryker enables companies to build sophisticated transactional business models in unified commerce including B2B, B2C, and Enterprise Marketplaces. Spryker is the most modern platform-as-a-service (PaaS) solution with headless & API-based architecture that is cloud and enterprise-ready and loved by developers and business users worldwide. Spryker customers extend their sales reach and grow revenue with a system that allows them to increase operational efficiency, lower the total cost of ownership, expand to new markets and business models faster than ever before: Spryker solutions have empowered 150+ companies to manage transactions in more than 200 countries worldwide and is trusted by brands such as Aldi, Siemens, Hilti, and Ricoh. The company was recently named a Visionary in the 2021 Gartner Magic Quadrant for Digital Commerce, just one year after it first appeared (2020), and has also been named as a major player in B2B e-commerce by IDC. Finally, it is the only commerce platform to provide full B2B, B2C, D2C, and Marketplace capabilities out of one stack. 

Speaker information:
Alexander Graf

Alexander Graf is a German multiple entrepreneur and Co-CEO of commerce software brand Spryker Systems, which he co-founded together with Boris Lokschin in November 2014. Since 2011, Alexander Graf has managed the consulting firm Etribes and expanded it to form an expert network advising publishing houses such as Gruner + Jahr and manufacturers including Vitra as well as the Otto Group. From 2007 to 2011, he was senior advisor for the Otto Group, where he was in charge for the conception, evaluation, and M&A of digital business models and headed the setting up of a research unit for online marketing. Alexander Graf is the publisher of the blog Kassenzone and the author of numerous specialist articles and books, including Das E-Commerce Buch (The E-Commerce Book), which has become a bestseller in the German e-commerce industry.